I am truly pleased and honored to have been recently selected and appointed as Executive Director of the NWWA. The NWWA has long enjoyed a reputation for superior customer service, and our record of providing safe drinking water to our customers is second to none – a tradition which will be continued.
Having served in both public service and private sector construction and utility management for over 30 years, I can
attest to the many advantages of maintaining public ownership of essential utilities. This is especially true during difficult economic times – when privately held utilities typically dependent upon annual profits, might be enticed to cut corners to maintain profitability and show a positive “bottom line” for stockholders.
The NWWA has a different “bottom line”. Ours is to continue to provide a safe and reliable water supply to all of our customers and consumers - regardless of economic influences. We will certainly tighten our belts where it makes sense to do so. However, we will not defer our commitment to essential system maintenance, our ongoing capital improvements, nor will we reduce our level of public service, simply to show a “profit”....which will ultimately cost our customers even more.
At North Wales Water Authority, we believe that in order to continue to maintain our current position as a leader in the safe water industry, we must never forget our passion and commitment to customer service, as well as the need to make every decision with both the short and long term benefits to the consumer in mind.
And that is what properly operated publicly-owned utilities do best.
Robert C. Bender
Executive Director
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