If you received a postcard from us about your service line material and have contacted us with questions, we will respond as soon as possible, as we have already received a significant number of calls. Please note that as required by a national program being enforced by the PaDEP, we are seeking information about the material of your water service line (lead, copper, plastic, etc.) not the water itself, as the water we deliver to your home or business from our water mains meets or exceeds all State and Federal standards. Visit https://www.nwwater.com/service-line-inventory/ or call 267-328-4915 for more details

North Wales Water Authority

Online Payment

Billing Questions Online Bill Payment Customer Security

Sign up for on-line bill payment today! Paying your water bill on-line is secure, fast and EASY.

NWWA offers two options on our customer payment portal, Link. To access Link, click on the green “Online Bill Pay” button. This button is on every page of our website, either in the top right corner or at the top of the Customer Service menu on the left side of the page.

OPTION #1 – REGISTRATION

Registering on our Link payment portal allows you to see account information online and enroll in Paperless Billing and/or Autopay. To register you will follow these steps:

  • Create a UserName (Select one that will be easy to use. It CANNOT be your email address.)
  • Create a Password (Select one that will be easy to remember and meets the criteria.)
  • Confirm the Password.
  • Enter your 8-digit Customer Number: This can be found on the top, left-hand corner of your bill. It is the first number listed in the Customer-Account # field.
  • Enter your 5-digit Account Number: This is the second string of numbers in the Customer-Account # field of your bill.
  • Enter your email address.
  • Confirm your email address.
  • Click on “Register.”

Once you click on “Register” an email will be sent to the email address you entered, requiring you to verify your registration information. You must open the email and click on the appropriate link. Please make sure to check your Spam/Junk folder for this email as it may have landed in one of those folders instead of your Inbox.

OPTION #2 – ONE-TIME PAYMENT

This option allows you to make a payment without registering. You will not be able to enroll in Paperless Billing and/or Autopay with this option. To make a one-time payment you will follow these steps:

  • Enter your Customer-Account Number in this exact format: 98765432-12345
  • Enter the Secure Code as displayed on your screen. The Security Code must be entered exactly as shown on the screen. Make sure the “Caps Lock” on your keyboard is off.

 Why pay your water bill online?

  • Save money on postage
  • Pay your water bill wherever you are – home, work, or on the road
  • Check your account balance at any time
  • Look up your account history whenever you want

Online payment is the most convenient way to pay your water bill!